These General Terms and Conditions of Sale govern the terms and conditions of sale of products marketed by Sixtus Italia srl. All contracts for the sale of products by Sixtus Italia srl are regulated by these General Terms and Conditions, which form an integral and substantial part of every proposal, order and order confirmation for the purchase of products. If you visit or purchase on this site, you accept the conditions below; please read them carefully.

The sales conditions applicable to your order are those in force on the date of your order.

1 – Identification of the site

The site www.sixtusitalia.com is the property of Sixtus Italia srl, enrolled in the Register of Companies of Prato under no. 03495810487, P.I. and CF 03495810487 cap.soc. 500,000.00 euro i.v.

Sixtus Italia srl

Head office and warehouse: Via Tourcoing 23 – 59100 Prato (PO) – Italy

Registered office: Via Tourcoing 23 – 59100 Prato (PO) – Italy

2 – How to place an order

Placing an order on sixtusitalia.com is quick and easy:

• select the product you wish to purchase by clicking the corresponding button: you will be shown a page where you can, if necessary, vary the number of items to be purchased;
• at any time you can check the contents of your basket by clicking on the basket button on the top bar; if necessary, you can make the appropriate changes, both in terms of quantity and product type;
• regarding the order confirmation: when you have decided on the quantity and type of products to be purchased, method of payment and delivery of the goods, click on the ‘Proceed’ button to place the order. If you are already our customer, simply enter your email address and the password you chose during registration; if you are not yet our customer, fill in the form with all your data and proceed to the next step;
• follow the instructions provided on the following pages until you reach the summary screen of your order; by clicking on the proceed with order button you will send us your order, which will be automatically processed.

3 – Products: prices and characteristics

The prices of the products are indicated in euros, VAT included, according to the rates in force at the time of shipment of the purchased products. Product prices may vary from time to time and they replace previous ones and are subject to the actual availability of the products. Sixtus Italia srl reserves the right to confirm or change the prices of the products published on its website at the time of confirmation of the customer’s order. Any customs charges, or other unforeseen charges, shall be borne by the Customer. The price of each product, as well as the amount of shipping costs, are communicated to the Customer at the time the contract is concluded.

The characteristics of the products published on www.sixtusitalia.com are those communicated by the respective manufacturers. The product images (the exclusive property of Sixtus Italia srl) are indicative and not binding.

4 – Orders

All purchase orders for products submitted to Sixtus Italia srl must be complete in their entirety and must contain all elements necessary for the correct identification of the ordered products. Each product order placed with Sixtus Italia srl constitutes a contractual proposal by the customer and is therefore binding for Sixtus Italia srl only if confirmed for acceptance.

Order processing by Sixtus Italia srl is equivalent to confirmation and acceptance of the order. Sixtus Italia srl reserves the right not to accept incomplete or incorrectly completed orders. In the event of non-execution of the order by Sixtus Italia srl (if this is due to the unavailability of the products ordered by the customer), Sixtus Italia srl shall inform the customer as soon as possible and refund any sums already paid for the non-execution of the order. In this case, the customer shall not be entitled to any indemnity or compensation whatsoever.

The tax documentation relating to the products ordered shall be issued by Sixtus Italia srl when the products are shipped to the customer.

5 – Shipping and delivery

Shipping is free for orders over 70.00 € in the following countries:

(*) Delivery times

The times indicated (for business days – Monday to Friday) are from the day of dispatch, which may not coincide with the day the order is received. Packages are normally dispatched within 3 working days following the order, but delays may occur due to force majeure: you will be notified in any case, either by e-mail or directly with a message in the user area.

Returned parcels and reshipments

In the event that, for reasons beyond Sixtus Italia srl’s control (absent recipient, incorrect shipping address, etc.), the order is returned to the sender and the customer wishes to receive it again, Sixtus Italia reserves the right to charge the customer for the transport costs related to the return to the sender and the new shipment. Furthermore, in cases where the shipment is in storage and the customer is requested – directly by Sixtus Italia or by the courier – to make contact for a new delivery (on the telephone number of the local office – the cost of the call follows the local call tariffs) and does not make contact with the courier within the established days, Sixtus Italia srl shall request the return of the parcel to the sender, reserving the right to charge the customer for the shipping costs.

We remind you that, as soon as the order is delivered to the courier, an e-mail will be sent to the recipient (by the courier in charge) with the waybill number and the address where to follow the tracking, in order to give him/her the possibility, in case of problems (absent recipient, wrong address, etc.), to contact the respective courier directly and easily solve the situation (we remind you that the goods travel under the responsibility of the recipient).

6 – Payment Methods

The payment methods accepted by Sixtus Italia srl are:

• Credit card
• PayPal
• Cash on delivery

For shipments within Italy Sixtus Italia srl reserves the right to request a contribution to expenses as shown in the table above.

The goods travel on behalf of and at the risk of the purchaser: Sixtus Italia srl shall therefore not be held responsible for any delays or damage resulting from transport. In the event of rejection of the parcel, Sixtus Italia srl shall request from the customer the full amount of the shipping costs and the additional cost incurred for the return of the parcel to the sender.

The delivery terms indicated by Sixtus Italia refer to products in stock and, although carefully assessed, are not binding for Sixtus Italia, which may subsequently confirm or change them, depending on its actual requirements.

Sixtus Italia srl has the right to make the delivery of products (even relating to the same order) in several successive deliveries, it being understood that, in this case, only one transport charge shall be debited to the Customer.

Special terms and conditions of delivery must be agreed in advance between the customer and Sixtus Italia srl and accepted in writing by Sixtus Italia srl.

7a – Special offers and free gifts

Any special offers promoted by Sixtus Italia srl are valid until expiry or, when indicated, until stocks are sold out and, in any case, are subject to the

actual availability of the relevant products within Sixtus Italia srl. No replacement is provided in relation to any products received as gifts by the customer.

7b – Discount code

The discount code represents a special promotion that is offered to Sixtus Italia srl customers; it can be reserved for anyone (in this case it will appear in plain text on the home page of the site), for newsletter subscribers only (in the latter case, the code will be communicated by e-mail) or for customers only (who will be notified by e-mail) and can be valid for a specific period of time or while stocks last. Using the discount code is simple: when filling out the order, simply enter it in the appropriate field to activate the offer: with the offer details you will be informed whether you can use the code only once or several times.

8 – Product guarantees

Sixtus Italia srl guarantees only the material integrity of the products at the time of delivery. Any defects must be reported by the customer, under penalty of forfeiture, within and no later than 10 (ten) days from the date of delivery. The customer is only entitled to the replacement of damaged products upon their return, the customer’s right to compensation for any damage, even further, being excluded. Shipping costs necessary for the replacement of products shall be borne by the customer.

Without prejudice to what has already been stated, Sixtus Italia srl does not provide any warranty on products in addition to that provided by individual manufacturers.

Without prejudice to cases of wilful misconduct or gross negligence on the part of Sixtus Italia srl, it is agreed as of now that, should Sixtus Italia srl be found to be liable to the customer for any reason whatsoever – including the case of total or partial non-fulfilment of obligations undertaken towards the customer as a result of the execution of an order – the liability of Sixtus Italia srl shall not exceed the price of the products purchased by the customer and for which the dispute arose.

9 – Returns

Pursuant to Legislative Decree 206/05, the customer has the right to withdraw from the contract and return the products ordered within 10 (ten) working days from receipt of the products.

To avail yourself of the Satisfied or Reimbursed guarantee, you must follow these instructions:

Within the term of 10 days from receipt of the parcel you can report your request for refund or replacement by indicating the reason for the return (bad quality, damaged product, etc.) and stating whether you wish the product to be replaced with one of similar value or the refund of the amount paid. Sixtus Italia srl reserves the right to replace the returned product by including it in a subsequent customer order or to arrange for the refund of the amount paid. The notification can be made by e-mail to assistenza.shop@sixtus.it.

Once the return has been approved, a “Return Authorisation Number” will be assigned to the customer and the satisfaction formula will be approved: return of money, exchange of item, etc.

You must specify the aforementioned return authorisation number in the accompanying documents of the package with which the product will be returned.

The item must be placed in its original packaging, closed tightly and the package carefully sealed. It is also necessary for the product to be intact in all its parts and not used or tampered with: the return of products that are not intact, even minimally used, deteriorated or without accessories or original equipment will not be accepted by Sixtus Italia srl and will be returned to the sender with additional transport costs.

Everything must be sent within 10 days of receipt to: Sixtus Italia srl, via Tourcoing 23 – 59100 Prato (PO) – by “ordinary parcel post”. Returned goods travel under the responsibility of the customer, who must ensure that the goods arrive in perfect condition. Attention: the return should not be sent cash on delivery, as it would be automatically rejected.

The only costs payable by the consumer for the exercise of the right of withdrawal are the direct costs of returning the product to Sixtus Italia srl.

Sixtus Italia srl declines all responsibility in the event of typing errors, illustrations, price variations and product specifications.

If the right of withdrawal is exercised by the consumer in accordance with the provisions, within 15 days from the date on which Sixtus Italia srl is notified of the request for reimbursement, or in any case within 5 days from receipt of the returned products (if these have not been received within the first deadline), the amount corresponding to the returned products will be reimbursed by bank transfer.

10 – Jurisdiction

All contracts concluded with Sixtus Italia srl are understood to be concluded in Italy and are subject to Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales contract, the territorial jurisdiction is that of the Court of Prato.

11 – Privacy

Your personal data requested when placing your order are collected and processed – both manually and through automated tools – in order to carry out our business activities (order processing, commercial support to customers, institutional purposes) in full compliance with current regulations (Legislative Decree 196/2003 – Consolidation Act and GDPR 679/2016) and are not under any circumstances or for any reason transferred to third parties. It is possible for you to request their cancellation or modification at any time. Any refusal to provide personal data and/or to authorise its disclosure in accordance with the above will result in the impossibility of the business relationship.

The owner and person responsible for the data collected is Sixtus Italia srl – Via Tourcoing 23, 59100 Prato (PO).

12 – General conditions

All material contained in this site is the property of Sixtus Italia srl and the companies represented; Italian and European copyright laws are applicable to it. Partial or total reproduction of the content is prohibited. You are granted a limited, revocable and non-exclusive right to create a link to the site www.sixtusitalia.com as long as this link does not portray Sixtus Italia srl and its products or services in a false, misleading or otherwise offensive manner.

Sixtus Italia srl does not warrant that this site and the e-mails sent are free of viruses or other harmful components. Sixtus Italia srl cannot be held liable for any damage resulting from access to or use of the site’s functionalities.